Delivery & Returns

Delivery

At Chai.bh, we are committed to delivering your favorite Ceylon teas quickly and safely across the Kingdom of Bahrain.

Delivery Coverage

We currently deliver to all locations within GCC.

Processing Time

  • Orders are processed within 1 business day after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Standard Delivery: 1–3 business days
  • Delivery times may vary depending on your location and public holidays.

Delivery Charges

  • Delivery charges will be displayed during checkout before you confirm your order.
  • We may occasionally offer free delivery for orders above a specified value during promotional periods.

Order Tracking

Once your order has been dispatched, you may receive a confirmation message with delivery details where applicable.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occur due to weather conditions, public holidays, or circumstances beyond our control. If your order is significantly delayed, our customer support team will keep you informed.

Returns & Refunds

Your satisfaction is important to us.

Return Eligibility

Due to the nature of food products, tea products cannot be returned or exchanged once they have been opened or used.

Returns may be accepted only if:

  • The wrong item was delivered.
  • The product was damaged during delivery.
  • The product is defective.
  • The item is unopened, unused, and in its original packaging.

Return Request

If you experience any of the above issues, please contact us within 48 hours of receiving your order.

To help us process your request quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the product and packaging

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome.

If your return is approved, we will:

  • Issue a full refund to your original payment method, or
  • Replace the product with the correct item, depending on your preference and product availability.

Refund processing times may vary depending on your payment provider.

Non-Returnable Items

The following items cannot be returned:

  • Opened tea products
  • Used tea accessories
  • Gift cards (if applicable)
  • Clearance or promotional items unless damaged or defective

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible. We will investigate the issue and arrange a replacement or refund where appropriate.

Need Assistance?

If you have any questions regarding delivery, returns, or your order, our customer support team is happy to help.

Email: support@chai.bh

We aim to respond to all enquiries as quickly as possible during business hours.